Shipping Policy

Novaderm Co.™

Thank you for choosing Novaderm Co.™. We are committed to delivering your order quickly, safely and with full transparency throughout the shipping process.

Order Processing

All orders are processed same day (excluding weekends and public holidays).

Once your order has been processed, you will receive a confirmation email containing your tracking information.

Please allow additional processing time during busy periods, promotions, or holidays.

Shipping Confirmation & Tracking

After your order has been dispatched, you will receive an email with your tracking number so you can monitor your delivery in real time.

If you do not receive tracking information within 3 business days, please contact our support team.

Incorrect Address Information

Please ensure your shipping address is correct at checkout.

Novaderm Co.™ cannot be held responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us immediately and we will do our best to assist before dispatch.

Lost or Delayed Packages

While we work with trusted shipping partners, delays can occasionally occur.

If your package appears delayed or lost, please contact us and our support team will investigate with the carrier on your behalf.

Customs, Duties & Taxes

International orders may be subject to customs fees or import duties determined by your local customs authority. These charges are the responsibility of the customer.

Customer Support Hours

Our customer support team operates during the following hours:

Monday – Friday
9:00 AM – 5:00 PM (GMT)

We aim to respond to all enquiries within 24–48 business hours.

Contact Us

If you have any questions regarding shipping, please contact:

Novaderm Co.™ Support Team
Email: Contact@novadermco.com