Return & Refund Policy

Novaderm Co.™

At Novaderm Co.™, customer satisfaction is extremely important to us. We want you to feel confident when shopping with us, which is why we offer a simple and transparent return policy.

60-Day Return Policy

We offer a 60-day return window from the date your order is delivered.

If you are not completely satisfied with your purchase, you may request a return within 60 days of receiving your item.

Eligibility For Returns

To qualify for a return:

• The item must be returned within 60 days of delivery

• The product must be in reasonable condition

• All original packaging and accessories should be included where possible

• Proof of purchase is required

For hygiene reasons, excessive damage or intentional misuse may result in refusal of a return.

How To Start A Return

To initiate a return, please contact our support team:

Email: Contact@novadermco.com

Please include:

• Your order number

• The reason for your return

• Photos if the item arrived damaged or defective

Our team will provide full return instructions.

Refunds

Once your return has been received and inspected, we will notify you of the approval status.

If approved:

• Refunds will be issued to your original payment method

• Processing time typically takes 1-3 business days depending on your bank or payment provider

Original shipping costs are non-refundable unless the item was faulty or incorrect.

Damaged Or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us within 7 days so we can resolve the issue quickly.

We will arrange a replacement or refund where appropriate.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Items marked as final sale

• Gift cards

• Products returned beyond the 60-day window

Contact Us

If you have any questions regarding your return or refund, please contact:

Novaderm Co.™ Support Team
Email: Contact@novadermco.com